Microwave Resolution

Alright....and update to my previous post. After the dust settled to the whole microwave fiasco...microwave in a repair shop , us having been told 5-10 working days to repair. In the meantime we borrowed a buddy's microwave to get us through...secure in the knowledge that we'd have our back by Christmas. HHHAAAAA!!!!

10 working days up and Marg calls the repair shop (ironically called Prestige) and the guy tells her "we're waiting for a part and since we're so close to Christmas the likely-hood of it being repaired before Jan 11th 2010 is very slim"...well you can just imagine what kind of response we had for said repairman. January 11th????? What kind of insanity is that??? We had a brand new working microwave for 3 weeks and its then going to spend 6 weeks in a repair shop???? You've got to be kidding me...

I got on the phone to the dealer where we bought the bloody thing (The Good Guys) and I demanded to speak to a manager. I explained to him in no uncertain terms that this was not acceptable. Fortunately he is a good guy and agreed with me. So the deal now was for me to pick up the unit from the repair guys and get it back in to the dealership and they would replace it no questions asked. Finally some sanity.

Apparently the unit's turntable motor melted. Go Figure, 3 weeks old!!!

As I was doing the swap with this manager...we were talking about the good old days when the dealer would take care of you right off the bat. He had told me that since these appliances have been made in backwater places....the quality is sub-par and the dealers get left with lots of bogus equipment so they have prorated responses depending on what brand and model one purchases. In our case it is a Sharp...so any fault after 7 days the manufacturer takes responsibility...if it was under 7 days the dealer would've just replaced it right then and there. He told us he felt that no matter what the prorated procedure was the dealer should still be the one to replace the unit if it goes down within a reasonable time but his hands are tied by policy.

Oh well we have our "new" microwave back in time for Christmas and all is good in the Duke household.