Quality....what quality???

Yes here I am complaining...but really I just can't contain myself. We purchased a new microwave at the end of October...the one we had lasted 5 years and was showing signs it was going to kibosh at anytime. We went down to the Good Guys (local appliance shysters)...and picked out the same model we had just a 2009 version. It looked a little smaller and wasn't as powerful; "they've discovered that one just doesn't need all that power" our chirpy little salesman chimed. We were slightly skeptical but we shrugged our shoulders and headed for the check-out. "Oh by the way...now that these are no longer made in Japan with a 3 year warranty and the workmanship of the Japanese, we suggest that you take out the extended 5 year warranty for $50.00 extra as they are now made in Taiwan." We looked at each other...the early skepticism had now turned into heartburn. Marg gave me the nod and we went ahead with the extended warranty. "You'll be happy with this choice as we don't see as many of these coming back at the other brand names" This of course made me feel all the more comfortable.

Well we got it home hooked it all up and gave the old one away to our eldest son...23 days later we are without said microwave as the bloody thing has ceased to wave any micros!!! Just plain stopped working...one minute Marg is defrosting meat the next...nada...zip....nothing!!! Well doesn't this just get the heartburn flowing....we're on the phone right away to Sharp Electronics...they tell us of a service place we can drop it off but it will mean we will be without the microwave for at at least a week to ten days. We look at each other as steam is starting to emanate throughout the house...onto the phone again, this time to the Good Guys. "Oh I'm so sorry to hear that....let me speak to our manager." After a few moments on hold..."just take it down to our dealer approved service centre and tell them it is not yet a month old and they can put a rush on it for you...should take about two weeks" Can you believe this crap??? I said, "listen can we just bring it in then you can replace it with a new one and you guys can send it back the manufacturers?" "Ah no...we don't do that sort of thing anymore, sorry sir."

So here we are...after having paid a shit load of money for a new appliance...our son has the old one that still works and we have nothing...and apparently this happens all the time.

Quality...what quality????